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Flow Detail — Terms of Service 

A Legal Disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of Terms & Conditions. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific terms you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Terms & Conditions.

Terms & Conditions - The Basics 

Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner. 


T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).     


T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.

What to Include in the T&C Document

Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more. 

 

To learn more about this, check out our article “Creating a Terms and Conditions Policy”.

Flow Detail — Terms of Service 

1. Introduction

  • Welcome to Flow Detail. These Terms of Service (“Terms”) govern your use of our mobile car detailing and valeting services (“Services”) in Wirral, Liverpool, and surrounding areas. By booking or using our Services, you agree to comply with and be bound by these Terms. Please read them carefully before booking.

2. Services Provided

  • Flow Detail specialises in mobile car detailing, valeting, deep cleaning, paint correction, ceramic coating, and related automotive care services. All services are performed at the customer’s specified location. We aim to deliver professional, high-quality results.

3. Booking, Scheduling, and Cancellations

  • Bookings must be made in advance via phone, email, website, or other agreed methods.

  • Appointment confirmations will be sent via email or message.

  • Cancellations or rescheduling require at least 24 hours’ notice. Failure to provide adequate notice may result in a cancellation fee up to 50% of the booked service price.

  • In cases of unforeseen circumstances (e.g., severe weather, equipment failure), Flow Detail reserves the right to reschedule appointments with reasonable notice.

  • No-show appointments may incur full service charges.

4. Pricing and Payment

  • All prices are quoted prior to service and include VAT where applicable.

  • Prices may change due to vehicle condition, size, or additional requested services; any changes will be communicated before work begins.

  • Payment is due immediately upon completion of the service unless otherwise agreed.

  • Accepted payment methods include [cash, card, bank transfer, mobile payments].

  • Failure to pay within agreed terms may result in late fees or suspension of services.

5. Customer Responsibilities

  • Customers must ensure clear access to the vehicle and a safe working environment.

  • Remove all personal belongings from the vehicle before detailing. Flow Detail is not responsible for loss or damage of items left inside.

  • Customers should disclose any sensitive areas, aftermarket modifications, or existing damage prior to service.

  • Vehicles must be legally parked and accessible at the time of service.

6. Liability and Damage

  • Flow Detail will take reasonable care to avoid damage; however, we are not liable for pre-existing damage or mechanical failures.

  • Customers accept inherent risks associated with mobile detailing, including potential minor scratches or issues related to vehicle condition.

  • Any damage caused directly by Flow Detail will be rectified at our discretion. Claims must be reported within 48 hours of service completion.

  • Flow Detail disclaims liability for damage due to natural causes, weather, or improper vehicle maintenance.

7. Guarantees and Refunds

  • We guarantee our workmanship and use quality products, but results depend on vehicle condition and maintenance.

  • No permanent guarantees are offered on paint correction, ceramic coatings, or other services subject to wear and environmental factors.

  • Refunds or re-service requests will be reviewed case-by-case, with possible partial or full credit offered.

  • Customers agree to allow a reasonable timeframe for issues to be reported.

8. Privacy and Data Protection

  • Personal information collected is used only to provide services and communicate with customers.

  • We do not sell or share personal data with third parties, except as required by law.

  • Data is stored securely in compliance with GDPR and relevant privacy laws.

  • Customers may request data access or deletion by contacting Flow Detail.

9. Intellectual Property

  • All content, logos, and materials related to Flow Detail are the intellectual property of Flow Detail and protected by copyright.

  • Customers may not use Flow Detail branding or content without written permission.

10. Governing Law and Jurisdiction

  • These Terms are governed by the laws of England and Wales.

  • Any disputes arising will be subject to the exclusive jurisdiction of courts in England.

11. Amendments

  • Flow Detail reserves the right to update or modify these Terms at any time.

  • Customers will be notified of significant changes by email or website update.

  • Continued use of our services after changes constitutes acceptance of updated Terms.

12. Contact Information

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